No. There is no such thing as a connector.
There is only one way to automatically interact with MT4 and MT5 accounts, which is by running an Expert Advisor on the client terminal. This is h...
We don't recommend using Metaquotes demos, they don't usually connect. We recommend using a demo from a real broker.
We DO NOT recommend using a high frequency trading strategy on our platform. This can cause a strain on the performance on the system for us, you and other clients. If the system i...
We WILL NOT release our EA software to the public. It is proprietary software.
To find the copier log go to Configurator > Trade Copier > Click on the Copier log button which is located left of the red trash can.
Commands
For any action that o...
Whenever you use accounts that use 2 different brokers, they sometimes have different names for instruments like GOLD or Indices.
For example, 1 broker can use GOLD and another broker can u...
On some occasions, an unknown error will occur. You can retry the current operation to see if it is a permanent error. Support will be notified of any errors and investigate the issue.
The system has hit maximum capacity. In most cases, new capacity will be brought online within 10 minutes. We will notify you by email once this happens and you can then resume the current operatio...
System-wide maintenance is likely running at this time. Retry the operation after 30-60 seconds.
Please contact support so that we can kindly assist you.
Either your credentials are incorrect or you're connecting to the wrong broker server.
Please ensure your login details are correct, you have the correct Metatrader version and you're conne...
Please ensure that the trade copier is enabled. If the problem still arises, go to the trade copier's log and see what error message is displayed, and refer to the Error FAQs.
To turn on th...
Invalid stops is a broker response to the attempted stop. Brokers have minimum stop levels that vary.
For this and other reasons, we have copy limits set off by default.
You technic...
Your broker has disabled auto-trading on the slave account.
Please contact your broker to enable it on the account. This is the only solution to this error.
To update risk settings go to Configurator > Trade Copier > Copier Configuration > Risk Settings.
Risk By Balance:
Send To balance divided by the Copy From balance,...
This means your slave account lacks enough free margin to execute the trade for the given lot size.
You need to adjust your risk settings in the trade copier settings for a smaller lot size...
Your account(s) have a high amount of active symbols which can cause the terminal to freeze/crash during increased volatility.
This is a well-known issue to MT4 being a 15+year-old applicat...
The open price was beyond the set slippage.
Increase the slippage value in the copier risk settings. Go to Configurator > Trade Copier > Copier Configuration > Risk Settings > Increase the...
This means the attempted lot size is less than the symbols minimum defined by the broker.
To avoid it, either increase your multiplier or set force min lot to yes, to round up to the lowest...
This means MetaTrader is not providing sufficient tick data for the system to work out risk when using risk multiplier by balance / equity. We use tick values and sizes to calculate the price of a...
Trade is disabled due to using the investor password, not choosing the correct suffix or trading is disabled by the broker.
Investor password
You have added the sla...
You can copy trades from Tradingview as long as they are MT4/5 accounts. We believe pending orders are not being opened on the MT4/5 terminals when being made from Tradingview, whi...
Your account or accounts have a high amount of active symbols which can cause the terminal to freeze or crash during high volatility. This is a well-known issue to MT4 being a 15+ year old applicat...
Our billing model is a monthly subscription. Each price listed is a monthly fee which can be upgraded or downgraded at any time. Payments are pro-rata for upgrades, i.e. you will pay for the rest o...
Whitelabel accounts are free but you need to have an account hosting package to add accounts to the platform. Whitelabel owners pay for every account connected to the Whitelabel.
To set up...
Brokers sometimes update the symbols that can be traded on your account, when this happens it leaves the account symbol list outdated on our end. If your broker added new symbols or changed the lis...
There are 4 common reasons why you may be experiencing the MT4 error 133 error on Social Trader Tools, 3 can be resolved by yourself on our platform and the other will involve contacting your broke...
Yes, you can create a copier with one Lead/Copy from account and Follower/Send to accounts easily with the copier configurator. This is one of our most frequently used features.
To copy fro...
Yes, of course! Our risk types, risk by balance and risk by equity compensate automatically for the difference in base currencies and will adjust the lot size appropriately.
Unfortunately, we do NOT provide the functionality to allow you to copy trades to or from cTrader. We ONLY work with the Metatrader MT4 and MT5 platforms.
If you have access to the signal provider's trading account you can add their account to Social Trader Tools and copy their trades. However, to do so you will require either their full MT4/5 creden...
Our Signal Provider or Signal Pages allow you to sell your MT4/MT5 accounts as signals for clients to copy for free, a recurring fee or a performance percentage. We provide you with stats on the si...
To copy the same exact lot size on your Follower/Send to account as your Lead/Copy from account, you must visit the Copier page, select Copier...
We cannot always guarantee low latency, therefore cannot recommend scalping on our platform. Our copier latency is 50ms, however, this does not include broker execution time and server location whi...
The investor password on the Metatrader platform allows for read-only access to your account. Trades cannot be placed or modified in investor mode.
When adding accounts to Social Trader Too...
To update your payment details simply visit the Billing page. You can get there by pressing on your name in the top right corner of the site and going to Billing. Next, select the Manage button on...
Yes, you can copy trades from a demo account as you would a live account. Please note that MetaQuotes demo accounts will not work on our Platform.
The Standard account hosting package is 2 accounts regardless of whether it's a Lead/Copy from or Follower/Send to of a copier. With this package, you can create 1 copier with 1 Lead/Copy from and...
When enabled, the auto-upgrade feature will upgrade your existing account hosting package to the tier above when your current package cannot accommodate new accounts.
For example, you curre...
Yes, you can download a copy of your trade history and a comparison of multiple account history by going to the analysis page page, selecting...
To get started on Social Trader Tools you need to first sign up, select an account hosting...
We don't offer free trials, unfortunately. It only costs $20 to add 2 accounts and test all major functionality. If you are unhappy with our service you can cancel your subscription at any time.
You can disable email alerts on Social Trader Tools by navigating the menu to 'Configurator' and then 'Email Alerts' or by just visiting this link
There are two types of MT5 accounts. Netting and Hedging.
The netting system allows having only one position per financial instrument meaning that all further operations a...
Yes, you can remove a signal follower's access by going to signal followers page and pressing the red trash can button.
Yes, you can copy from MT4 to MT5 or from MT5 to MT4.
If you want to take the opposite direction for each trade copied, you can set Reverse Trades to yes.