If a trade fails to copy on Social Trader Tools, there are several ways to identify the cause.
Start by checking the following:
- Email alerts – If enabled, you'll receive an email explaining why the trade could not be copied.
- Copier Commands – This log displays execution errors and provides details about why a specific trade failed to copy.
- Copier Events – This shows copier configuration issues, such as the copier being disabled, pending order copying not being enabled, or other settings preventing the trade from being copied.
Most trade copy issues can be diagnosed using these logs, allowing you to identify and resolve the underlying cause quickly. If the issue persists, contact our support team with the relevant log information for further assistance.
