Frequently Asked Questions

Can I add my accounts using the investor password?

The investor password on the Metatrader platform allow for read-only access to your account. Trades cannot be placed or modified in investor mode.

When adding accounts to Social Trader Tool...

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Can I copy from a demo account?

Yes, you can copy trades from a demo account as you would a live account.

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Can I copy from MT5 to MT4 accounts?

Yes, you can copy from MT4 to MT5 or from MT5 to MT4.

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Can I copy trades between accounts with different base currencies?

Yes, of course! Our risk types, risk by balance and risk by equity compensate automatically for the difference in base currencies and will adjust the lot size appropriately.

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Can I copy trades from a Telegram channel?

If you have access to the signal provider's trading account you can add their account to Social Trader Tools and copy their trades. However, to do so you will require either their full MT4/5 creden...

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Can I copy trades from cTrader?

Unfortunately, we do NOT provide the functionality to allow you to copy trades to or from cTrader. We ONLY work with the Metatrader MT4 and MT5 platforms.

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Can I create a copier with one master (copy from) and many slaves (send to)?

Yes, you can create a copier with one Master/Copy from account and Slave/Send to accounts easily with out copier configurator. This is one of our most frequently used features.

To copy from...

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Can I get a spreadsheet / CSV of my account's trade history?

Yes, you can download a copy of your trade history and a comparison of multiple account history by going to the analysis page page, selecting...

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Can I stop someone from following my signal?

Yes, you can remove a signal follower's access by going to signal followers page and pressing the red trash can button.

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Do you provide a free trial?

We don't offer free trials unfortunately. It only costs $20 to add 2 accounts and test all major functionality. If you are unhappy with our service you can cancel your subscription at any time.


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Do you recommend scalping on your platform?

We cannot always guarantee low latency, therefore cannot recommend scalping on our platform. Our copier latency is 50ms, however this does not include broker execution time and server location whic...

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Do you support MT5 accounts?

There are two types of MT5 accounts. Netting and Hedging.


The netting system allows having only one position per financial instrument meaning that all further operations a...

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How do I become a signal provider?

Our Signal Provider or Signal Pages allow you to sell your MT4/MT5 accounts as signals for clients to copy for free, a recurring fee or a performance percentage. We provide you with stats on the si...

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How do I cancel my subscription?

To cancel your subscription, go to billing, click manage on your active hosting packag...

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How do I create a whitelabel for free?

Whitelabel accounts are free but you need to have an account hosting package to add accounts to the platform. Whitelabel owners pay for every account connected to the whitelabel.

To setup a...

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How do I disable email alerts?

You can disable email alerts on Social Trader Tools by navigating the menu to 'Configurator' and then 'Email Alerts' or by just visiting this link

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How do I get setup?

To get started on Social Trader Tools you need to first sign up, select an account hosting...

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How do I open the same exact lot size on the slave (send to) account as the master (copy from) account?

To copy the same exact lot size on your Send to (slave) account as your Copy from (master) account, you must visit the Copier page, select Copi...

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How do I update my payment details?

To update your payment details simply visit the Billing page. You can get there by pressing on your name in the top right corner of the site and going to Billing. Next, select the Manage button on...

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How is pricing structured?

Our billing model is a monthly subscription. Each price listed is a monthly fee which can be upgraded or downgraded at anytime. Payments are pro-rata for upgrades, i.e. you will pay for the rest of...

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How many copiers can I setup with the Standard account package?

The Standard account hosting package is 2 accounts regardless of whether its a master or slave to a copier. With this package you can create 1 copier with 1 master and 1 slave account.

It w...

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What are the risk types I can choose?

Reverse trades

If you want to take the opposite direction for each trade copied, you can set Reverse Trades to yes.

Risk types

What does the auto-upgrade do?

When enabled, the auto-upgrade feature will upgrade your existing account hosting package to the tier above when your current package cannot accommodate new accounts.

For example, you curre...

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Why are my trades not copying? MT4 error 133 trade is disabled

There are 4 common reasons why you may be experiencing the MT4 error 133 error on Social Trader Tools, 3 can be resolved by yourself on our platform and the other will involve contacting your broke...

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Why can't I locate a symbol on my account?

Brokers sometimes update the symbols that can be traded on your account, when this happens it leaves the account symbol list outdated on our end. If your broker added new symbols or changed the lis...

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