Frequently Asked Questions

Does STT use a connector, to connect to my account?

No. There is no such thing as a connector.

There is only one way to automatically interact with MT4 and MT5 accounts, which is by running an Expert Advisor on the client terminal. This is h...

Full Answer

Can I use MetaQuotes demo accounts for copy trading?

We don't recommend using Metaquotes demos, they don't usually connect. We recommend using a demo from a real broker.

Full Answer

Can I use a high frequency trading strategy?

We DO NOT recommend using a high frequency trading strategy on our platform. This can cause a strain on the performance on the system for us, you and other clients. If the system i...

Full Answer

Can you provide the .ex4 / .ex5 file for my broker to inspect?

We WILL NOT release our EA software to the public. It is proprietary software.

Full Answer

What is the copier log?

To find the copier log go to Configurator > Trade Copier > Click on the Copier log button which is located left of the red trash can.


For any action that o...

Full Answer

When do I need to map my symbols?

Whenever you use accounts that use 2 different brokers, they sometimes have different names for instruments like GOLD or Indices.

For example, 1 broker can use GOLD and another broker can u...

Full Answer

Account Connection Error "An error has occurred"

On some occasions, an unknown error will occur. You can retry the current operation to see if it is a permanent error. Support will be notified of any errors and investigate the issue.

Full Answer

Account Connection Error "System at maximum capacity"

The system has hit maximum capacity. In most cases, new capacity will be brought online within 10 minutes. We will notify you by email once this happens and you can then resume the current operatio...

Full Answer

Account Connection Error "Server busy performing an operation"

System-wide maintenance is likely running at this time. Retry the operation after 30-60 seconds.

Full Answer

Account Connection Error "Failed to establish connection"

Please contact support so that we can kindly assist you.

Full Answer

Account Connection Error "Invalid Credentials"

Either your credentials are incorrect or you're connecting to the wrong broker server.

Please ensure your login details are correct, you have the correct Metatrader version and you're conne...

Full Answer

Error - Trades not copying

Please ensure that the trade copier is enabled. If the problem still arises, go to the trade copier's log and see what error message is displayed, and refer to the Error FAQs.

To turn on th...

Full Answer

Error "MT error 130 invalid stops"

Invalid stops is a broker response to the attempted stop. Brokers have minimum stop levels that vary.

For this and other reasons, we have copy limits set off by default.

You technic...

Full Answer

Error "MT error 4112 automated trading disabled on broker server"

Your broker has disabled auto-trading on the slave account.

Please contact your broker to enable it on the account. This is the only solution to this error.

Full Answer

Risk Setting Examples

To update risk settings go to Configurator > Trade Copier > Copier Configuration > Risk Settings.

Risk By Balance:

Send To balance divided by the Copy From balance,...

Full Answer

Error "134 Not enough money"

This means your slave account lacks enough free margin to execute the trade for the given lot size.

You need to adjust your risk settings in the trade copier settings for a smaller lot size...

Full Answer

Error "Too many symbols on MT4"

Your account(s) have a high amount of active symbols which can cause the terminal to freeze/crash during increased volatility.

This is a well-known issue to MT4 being a 15+year-old applicat...

Full Answer

Error "Trade not found by ID - Out of range"

The open price was beyond the set slippage.

Increase the slippage value in the copier risk settings. Go to Configurator > Trade Copier > Copier Configuration > Risk Settings > Increase the...

Full Answer

Error "Open lot size less than symbol minimum"

This means the attempted lot size is less than the symbols minimum defined by the broker.

To avoid it, either increase your multiplier or set force min lot to yes, to round up to the lowest...

Full Answer

Error "Insufficient_tick_data"

This means MetaTrader is not providing sufficient tick data for the system to work out risk when using risk multiplier by balance / equity. We use tick values and sizes to calculate the price of a...

Full Answer

Error "133 / 10017"

Trade is disabled due to using the investor password, not choosing the correct suffix or trading is disabled by the broker.

Investor password

You have added the sla...

Full Answer

Can I copy from TradingView?

You can copy trades from Tradingview as long as they are MT4/5 accounts. We believe pending orders are not being opened on the MT4/5 terminals when being made from Tradingview, whi...

Full Answer

Warning too many symbols! What does this mean and why should I lower my active symbols?

Your account or accounts have a high amount of active symbols which can cause the terminal to freeze or crash during high volatility. This is a well-known issue to MT4 being a 15+ year old applicat...

Full Answer

How is pricing structured?

Our billing model is a monthly subscription. Each price listed is a monthly fee which can be upgraded or downgraded at any time. Payments are pro-rata for upgrades, i.e. you will pay for the rest o...

Full Answer

How do I create a Whitelabel for free?

Whitelabel accounts are free but you need to have an account hosting package to add accounts to the platform. Whitelabel owners pay for every account connected to the Whitelabel.

To set up...

Full Answer

Why can't I locate a symbol on my account?

Brokers sometimes update the symbols that can be traded on your account, when this happens it leaves the account symbol list outdated on our end. If your broker added new symbols or changed the lis...

Full Answer

Why are my trades not copying? MT4 error 133 trade is disabled

There are 4 common reasons why you may be experiencing the MT4 error 133 error on Social Trader Tools, 3 can be resolved by yourself on our platform and the other will involve contacting your broke...

Full Answer

Can I create a copier with one lead (copy from) and many followers (send to)?

Yes, you can create a copier with one Lead/Copy from account and Follower/Send to accounts easily with the copier configurator. This is one of our most frequently used features.

To copy fro...

Full Answer

Can I copy trades between accounts with different base currencies?

Yes, of course! Our risk types, risk by balance and risk by equity compensate automatically for the difference in base currencies and will adjust the lot size appropriately.

Full Answer

Can I copy trades from cTrader?

Unfortunately, we do NOT provide the functionality to allow you to copy trades to or from cTrader. We ONLY work with the Metatrader MT4 and MT5 platforms.

Full Answer

Can I copy trades from a Telegram channel?

If you have access to the signal provider's trading account you can add their account to Social Trader Tools and copy their trades. However, to do so you will require either their full MT4/5 creden...

Full Answer

How do I become a signal provider?

Our Signal Provider or Signal Pages allow you to sell your MT4/MT5 accounts as signals for clients to copy for free, a recurring fee or a performance percentage. We provide you with stats on the si...

Full Answer

How do I open the same exact lot size on the follower (send to) account as the lead (copy from) account?

To copy the same exact lot size on your Follower/Send to account as your Lead/Copy from account, you must visit the Copier page, select Copier...

Full Answer

Do you recommend scalping on your platform?

We cannot always guarantee low latency, therefore cannot recommend scalping on our platform. Our copier latency is 50ms, however, this does not include broker execution time and server location whi...

Full Answer

Can I add my accounts using the investor password?

The investor password on the Metatrader platform allows for read-only access to your account. Trades cannot be placed or modified in investor mode.

When adding accounts to Social Trader Too...

Full Answer

How do I update my payment details?

To update your payment details simply visit the Billing page. You can get there by pressing on your name in the top right corner of the site and going to Billing. Next, select the Manage button on...

Full Answer

Can I copy from a demo account?

Yes, you can copy trades from a demo account as you would a live account. Please note that MetaQuotes demo accounts will not work on our Platform.

Full Answer

How many copiers can I setup with the Standard account package?

The Standard account hosting package is 2 accounts regardless of whether it's a Lead/Copy from or Follower/Send to of a copier. With this package, you can create 1 copier with 1 Lead/Copy from and...

Full Answer

What does the auto-upgrade do?

When enabled, the auto-upgrade feature will upgrade your existing account hosting package to the tier above when your current package cannot accommodate new accounts.

For example, you curre...

Full Answer

Can I get a spreadsheet / CSV of my account's trade history?

Yes, you can download a copy of your trade history and a comparison of multiple account history by going to the analysis page page, selecting...

Full Answer

How do I get setup?

To get started on Social Trader Tools you need to first sign up, select an account hosting...

Full Answer

Do you provide a free trial?

We don't offer free trials, unfortunately. It only costs $20 to add 2 accounts and test all major functionality. If you are unhappy with our service you can cancel your subscription at any time.

Full Answer

How do I cancel my subscription?

To cancel your subscription, go to billing, click manage on your active hosting packag...

Full Answer

How do I disable email alerts?

You can disable email alerts on Social Trader Tools by navigating the menu to 'Configurator' and then 'Email Alerts' or by just visiting this link

Full Answer

Do you support MT5 accounts?

There are two types of MT5 accounts. Netting and Hedging.


The netting system allows having only one position per financial instrument meaning that all further operations a...

Full Answer

Can I stop someone from following my signal?

Yes, you can remove a signal follower's access by going to signal followers page and pressing the red trash can button.

Full Answer

Can I copy from MT5 to MT4 accounts?

Yes, you can copy from MT4 to MT5 or from MT5 to MT4.

Full Answer

What are the risk types I can choose?

Reverse trades

If you want to take the opposite direction for each trade copied, you can set Reverse Trades to yes.

Risk types

Subscribe to our newsletter for the latest news and updates!