Frequently Asked Questions

Can I add my accounts using the investor password?

The investor password on the Metatrader platform allow for read-only access to your account. Trades cannot be placed or modified in investor mode.

When adding accounts to Social Trader Tools, Master/Copy from accounts can be added using the...

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Do you provide a free trial?

We don't offer free trials unfortunately. It only costs $20 to add 2 accounts and test all major functionality. If you are unhappy with our service you can cancel your subscription at any time.

Do you recommend scalping on your platform?

We cannot always guarantee low latency, therefore cannot recommend scalping on our platform. Our copier latency is 50ms, however this does not include broker execution time and server location which can range from 600 - 1500ms. Our servers are loc...

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Do you support MT5 accounts?

There are two types of MT5 accounts. Netting and Hedging.

Netting

The netting system allows having only one position per financial instrument meaning that all further operations at that instrument lead only to closing, reversal or...

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How do I become a signal provider?

Our Signal Provider or Signal Pages allow you to sell your MT4/MT5 accounts as signals for clients to copy for free, a recurring fee or a performance percentage. We provide you with stats on the signal, a unique URL for you to share with clients a...

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How do I cancel my subscription?

To cancel your subscription, go to billing, click manage on your active hosting package and click 'Cancel'. You can continue to use the...

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How do I disable email alerts?

You can disable email alerts on Social Trader Tools by navigating the menu to 'Configurator' and then 'Email Alerts' or by just visiting this link.

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How do I get setup?

To get started on Social Trader Tools you need to first sign up, select an account hosting package (depending on the amount of accounts...

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How do I open the same exact lot size on the slave (send to) account as the master (copy from) account?

To open the same lot size on the slave (send to) as the master (copy from) you simply select the 'Lot Multiplier' risk type with the 'Multiplier set to 1 when creating a copier or from the risk settings of your already made copier's settings.

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How do I update my payment details?

To update your payment details simply visit the Billing page. You can get there by pressing on your name in the top right corner of the site and going to Billing. Next, select the Manage button on your package and then the blue Update Payment Meth...

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How many copiers can I setup with the Standard account package?

The Standard account hosting package is 2 accounts regardless of whether its a master or slave to a copier. With this package you can create 1 copier with 1 master and 1 slave account.

It works the same way for each account hosting package....

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What are the risk types I can choose?

Reverse trades

If you want to take the opposite direction for each trade copied, you can set Reverse Trades to yes.

Risk types

  • Risk multiplier by balance
  • Risk multiplier by equity
  • L...
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What does the auto-upgrade do?

When enabled, the auto-upgrade feature will upgrade your existing account hosting package to the tier above when your current package cannot accommodate new accounts.

For example, you currently have 2 accounts on the platform and a 2 accou...

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